Rental Terms and Conditions
Please read the Terms and Conditions of this agreement carefully.
We welcome you to this beautiful property where guests can unwind in comfort and luxury. We ask guests to show care and responsibility as it is expected that the property and furnishings be returned in the exact same condition at the end of a stay as at the beginning. Before booking, please understand it is a requirement that damage is a responsibility of the guest and that the guest will meet any costs of making good.
A booking will not be confirmed until the deposit is received. By booking the property and paying the deposit you agree to abide by these obligations. The deposit is 25% of the total rental amount and is due at the time of making the booking. All transactions will be done in Australian dollars.
Minimum stays: in general, two nights; long weekends, three nights; Easter period, four nights and Christmas period (25/12 to 31/01), seven nights.
In the event of a cancellation the deposit will be forfeited.
Guest numbers and Age:
A maximum of six guests is allowed. Guests must be aged seven or over.
Parties and functions are not allowed at the property. Lyenna represents the luxury end of the short term holiday letting market and we would like to keep the house in its present condition for all guests. Breach of this condition may result in extra charges for cleaning, repairs, rubbish removal, wear and tear etc.
The person organising the rental will be designated as the house manager and will be nominated as the primary guest contact. The house manager must be 18 years of age or older and warrants that he/she is authorised to agree to this agreement on behalf of all occupants and takes full responsibility to ensure that all occupants (and any guests or invitees of such occupants) understand and agree to this agreement. The House Manager's mobile phone number must be provided and be contactable when occupying the property 24/7 for security purposes.
The property is to be used for holiday letting only. The property may not be used for any commercial purpose, wedding, party, gathering or any other function.
Check-In, Check-Out & Keys:
Check-in is from 3pm onwards and check-out is 10am. Keys are available in the Guest key safe in the shared services area near the front door of Lyenna.
Internet is available.
Housekeeping & Maintenance:
There is a cleaning charge for Lyenna of $120.00. This includes all general cleaning, but not extraordinary cleaning if needed.
Garbage Removal & Cleaning:
The occupants are required to leave the property in the same clean, neat and tidy condition as it was when they arrived. This includes washing up, fridge cleaned out, BBQ cleaned and rubbish to be placed in appropriate bins provided on vacating the property. Bins will be placed at the top of the driveway on Thursday evening by our local manager for collection by council.
Smoking & Pets:
There is strictly no smoking inside the property, and we ask also you to leave your pets at home as they are not permitted.
Loss, Damage or Injury:
The owners of Lyenna and their respective employees and agents, take no responsibility whatsoever for loss or damage of any property, or personal injury or death, of any occupant, guest or invitee of any such occupant and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge the environment in which the property is located and must take extreme care including, without limitation, observing safety signage, fire and safety directions and procedures and exercise caution whilst inside and when venturing outside the property. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belonging to the property during their stay.
Please take care swimming or kayaking in the Prosser Rive in front of the property as the river is subject to strong currents due to tidal flow.
A breach of any of the above will permit the owner to cancel or amend a booking, refuse access or occupation or immediately terminate a tenancy. Refunds will not be paid on terminated tenancies and penalties may apply in the event of parties/events. All details must be filled out correctly and payment processed before the confirmation of booking. We do not refund for problems such as, but not limited to, plumbing, electrical, television, wifi not working, light globes out, any appliances, blackouts etc. We will endeavour to fix all problems as soon as practically possible.
By booking and paying the deposit you and each occupant agree and accept these terms and conditions and you authorise the owner to debit the full amount of your accommodation from your credit card. You also acknowledge that this contract terminates upon the final vacation of the property, that any rental monies collected will be held in a bank account until contract termination whereby they will be paid to the owner of the property (less commissions and fees).